01 / THE WORRY
A daughter calls at 7 PM about her father’s medication. Gets voicemail. Loses trust.
She doesn’t know how busy the evening shift is. She only knows nobody answered.
A little more reassurance. Around the clock.
Families call aged care facilities worried about their parents. Voicemail is not an acceptable answer.
Families call often, and they call worried. Each unanswered call can chip away at trust. DrKing answers family calls 24/7 when staff can’t, routes urgent concerns to the right staff member, and logs each interaction for your records.
For Australian aged care. Built around people.
A worried daughter. An answer.7:02 pm · Family call answered
Heard. Routed. Recorded.More reassurance. Less worry.
1 inboxfor family calls, SMS and email
24/7care. And family expectations.
Loggedcalls DrKing handles, ready for handover
Compliancesupported by clear records
Call volumes vary by facility. Ask us to look at yours in a demo.
The human cost of a missed call
It’s never just a phone call.
On one end, a busy care team.
On the other, someone’s whole world.
02 / THE PRESSURE
Staff are overwhelmed with routine family enquiries.
Visiting hours. Daily updates. The same questions, again. Every interruption takes time away from residents.
03 / THE PAPERWORK
Calls need to be noted for your records. Nobody has time.
Between handovers and hands-on care, details can slip through. A conversation shouldn’t become a gap in the record.
Small gaps. Real consequences.
The cost isn’t just money.
It’s trust.
Unanswered family calls add up. Trust wears thin. Records get patchy. The cost isn’t just money. It’s reputation and peace of mind.
Try the estimate below with your own resident numbers.
Example calls per resident / week× 3.2
Example unanswered rate30%
estimated unanswered calls
a week, from your input.
a week, from your input.
Estimate only, using your resident number and example assumptions (3.2 calls, 30% unanswered), not industry figures. Your real call volumes and answer rate will differ.
A calmer way to stay connected
You care for residents.
We care for the conversation.
DrKing · Family lineAvailable 24/7
“Hi, can I visit Mum after dinner?”
“Of course. I can help with your facility’s visiting information.”
Illustrative conversation · 8:14 pm
01Always a warm welcome
Answers family calls.
Day or night.
A familiar, helpful voice for worried families. DrKing answers 24/7 and handles routine enquiries using the information your facility approves.
Care beyond office hoursThe right person. Right away.
Family raises a medication concern
Route to on-duty care staffFollowing your escalation process
Routine questions handled · Urgent concerns escalated
02A clear path to your team
Urgent concerns reach
on-duty staff.
Set your routing rules and escalation contacts. DrKing directs urgent concerns to the right staff member, while routine questions stay off their plate. Clinical decisions remain with your care team.
A conversation, accounted for.
Call received7:02 pm
ReasonFamily concern
ActionRouted to care team
InteractionLogged
Illustrative interaction record
03Less admin. More continuity.
Interactions logged.
Automatically.
Keep a clear history of family enquiries, concerns and follow-ups. Give your team the context they need for handovers and records that support your aged care standards processes.
Thoughtfully connected
Built around the people
in your care.
Aged care communication automation for Australia. One connected view of the conversations that matter.
AI Voice, 24/7
A reassuring answer for family members, whenever they call.
01Family Communication Logging
Keep family enquiries and follow-ups together, with resident context.
02Urgent Concern Routing
Get time-sensitive concerns to the on-duty team using your protocols.
03Automated Updates
Share approved updates with authorised family contacts.
04Compliance Records
A consistent interaction history to support reviews and accountability.
05Multi-Facility Dashboard
See communication across your facilities, with local routing for each team.
06A little clarity
Good questions.
Clear answers.
Every facility is different. We’ll walk through your workflows together.
Talk to the DrKing teamCan it log calls for compliance?
Yes. DrKing automatically logs family interactions, including the enquiry and action taken, to support your compliance records. Record-keeping is one part of meeting aged care standards; your facility remains responsible for its policies, consent, access and retention requirements.
Does it handle urgent vs routine family enquiries?
Yes. DrKing handles routine questions using approved facility information and routes urgent concerns to on-duty staff according to your escalation rules. Your care team stays responsible for clinical assessment and advice.
Can it send updates to families?
Yes. Automated updates can be configured for authorised family contacts using the content and timing your facility approves. Confirm contact permissions and what information can be shared during setup.
Does it work across multiple facilities?
Yes. The multi-facility dashboard brings communication into one view, while each facility can have its own information, staff contacts and escalation pathways.
Can staff see call history per resident?
Yes. Authorised staff can view family communication history associated with a resident, helping them understand previous enquiries and follow-ups. Access and resident matching are configured around your facility’s workflows.
Give families an answer.
Give your team room to care.
Let’s turn more calls into moments of reassurance.
See what DrKing could do for your aged care facility.