Cost or timing needs a conversation
Some patients need to plan for the expense or wait for a better month. They need an easy way to ask questions, not pressure to decide.
Treatment plan follow-up · For Australian practices
They said yes
to the treatment plan.
Then the booking
didn’t happen.
Treatment plan follow-up for accepted but unscheduled treatment. DrKing sends personalised SMS and email check-ins, answers routine replies and helps patients book.
Respectful follow-up. Your team stays in charge.
Treatment plan accepted.Crown · not yet booked
Your practice, with DrKingA friendly follow-up
···TODAY, 9:41 AM
Delivered
Handed to your teamCost question. A person replies.
Often, one question is in the way.
SMS + email
personalised follow-up sequences
Two-way
AI replies to routine questions
Hand-off
for cost and clinical questions
1 inbox
for replies and bookings
What DrKing does after a patient accepts a plan.
Why accepted treatment goes unbooked
They said yes.
Then life intervened.
Cost, nerves, timing or simply forgetting. Unscheduled treatment usually has a real, understandable reason, and it deserves a respectful follow-up.
01
Nerves and busy lives get in the way
Some patients feel anxious about the treatment. Others simply forget once they leave the room. A gentle, well-timed reminder respects both.
Reception rarely has time to chase open plans
Your front desk is looking after the patients in front of them. Working through accepted-but-unbooked plans rarely makes it to the top of the day.
An example follow-up sequence
A gentle nudge.
At the right moment.
Here’s how follow-up could run once a patient accepts a plan but doesn’t book.
The timing shown is an example, not a rule.
Your practice sets the steps, channels and stop rules.
Example sequence
Day 3example SMS
→Week 2example email
→ReplyAI or your team
or stopped when the patient opts out or asks to wait
Example timing only, not a recommendation. You choose the steps, channels, wording and stop rules during setup. Cost and clinical questions always go to your practice team.
From “I’ll call to book” to “see you Tuesday”
Open treatment plans,
followed up with care.
DrKing turns accepted-but-unbooked treatment into respectful conversations, then helps those conversations become appointments.
01
Build the follow-up list
Start with patients who accepted a treatment plan but haven’t booked or returned. Your team decides who is included and when outreach begins.
02
Send a personal follow-up
Personalised SMS and email sequences check in about the treatment discussed. DrKing replies to routine questions in two-way conversations, so interest isn’t left waiting.
03
Book it, or hand it over
AI booking helps ready patients find a time. Cost and clinical questions go to your practice team, and opt-outs or stop rules end the sequence.
Read the follow-up guideRespectful, not pushy.
Open plans, handled.
Without the
phone tag.
What treatment plan follow-up needs, from the first message to the booked appointment.
Sequences that suit your practice
Set the timing, channels and wording of personalised SMS and email follow-ups for unscheduled treatment.
Two-way replies, handled by AI
When patients reply, DrKing answers routine questions and keeps the conversation moving, even when reception is busy.
A person for cost and clinical questions
Fee, payment and treatment questions go to your team, who can send a text-to-pay link where suitable. No clinical advice from AI.
Stop rules and opt-outs built in
Sequences end when a patient books, opts out or asks to wait. Messages include a clear way to stop.
One inbox, tracked to the booking
Replies land in one inbox, with replies and bookings tracked. Pair with appointment reminders for the visit itself.
For practices that want accepted treatment to go ahead.
A few things you might be wondering
Good questions.
Clear answers.
A closer look at treatment plan follow-up with DrKing.
What is treatment plan follow-up?
It’s a planned, respectful check-in with patients who accepted a treatment plan but haven’t booked or returned. DrKing sends personalised SMS and email follow-ups, answers routine replies and helps patients book, while your team handles anything that needs a person.
How is this different from patient reactivation?
Patient reactivation contacts lapsed patients who haven’t visited for a while. Treatment plan follow-up focuses on patients who already agreed to specific treatment but haven’t scheduled it, so messages refer to that open plan and run on their own timing.
What if a patient asks about cost or the treatment itself?
DrKing passes cost, payment and clinical questions to your practice team in the same inbox, so a person can respond. It doesn’t give clinical advice or negotiate fees. Routine questions, such as available times, can be answered automatically.
When does the follow-up stop?
Your practice sets the stop rules. A sequence can end when the patient books, says they’re not going ahead, asks to wait or opts out. Messages include a clear way to stop future messages.
Can we choose which patients are followed up?
Yes. Your team defines who is included before anything is sent. Use patients with appropriate permission to contact, exclude anyone who has opted out, and confirm your practice’s patient data and messaging requirements during setup.
Keep exploring
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They already
said yes.
Help them take the next step. DrKing takes care of the follow-up.
Book a demo