01 / THE FIRST STEP
Reaching out is hard. Voicemail makes it harder.
Someone may have taken weeks to make that call. A prompt, kind reply with clear next steps makes it easier to book a first appointment.
AI receptionist for psychology practices
Someone finally reached out.
Make sure they hear back.
DrKing is an AI receptionist for psychology practices that keeps to admin: answering enquiries, booking and rescheduling, and sending discreet reminders. Clinical, urgent or crisis matters always stay with your practice team.
20 minutes. No pressure. Just possibilities.
Enquiry answered. Discreetly.First appointment requested · Just now
Next session, booked.Ongoing sessions · fortnightly
Discreet reminders, your wording↗
Built for
psychology practices.
psychology practices.
Individual sessions
Couples and family
Child and adolescent
Telehealth appointments
After-hours enquiries
Discreet reminders
1 inbox
for phone, web chat, SMS and email enquiries
24/7
enquiry replies and
booking requests
Admin
conversations only —
never clinical
Team
handles anything
urgent or clinical
DrKing capabilities. Scripts and wording are agreed with each practice.
Where first enquiries get lost
Reaching out takes courage.
Who replies first?
It’s rarely the quality of your care.
It’s the calls and messages that wait for a break.
02 / IN SESSION
You can’t take calls in the therapy room.
Psychologists are in confidential sessions for most of the day. Calls and messages pile up until the next gap.
03 / REFERRALS AND REBATES
Referral and rebate questions need your team.
Questions about GP referrals, Medicare rebates or fees are routed to your admin team. The AI doesn’t give eligibility advice.
The cost of an unanswered first call
A few missed enquiries.
Real people waiting.
× 52 weeks
enquiries a year waiting on a call-back — estimated from your input.
Estimate only, using an example value. Not industry data.From first enquiry to ongoing care
From a nervous first call
to a booked appointment.
DrKing looks after the admin conversation, so your clinicians can stay present with clients.
01
DrKing replies.
Phone, web chat, SMS or email. People who reach out get a prompt, kind reply, even while your clinicians are in session.
02
DrKing books.
Clients request a first appointment or reschedule an existing one, depending on your calendar or practice software setup.
03
Your team takes the rest.
Anything clinical, urgent or sensitive is left for your team in the shared inbox. Your scripts can point anyone at immediate risk to 000 or Lifeline on 13 11 14.
Less admin. More presence.
Respectful admin support.
From the first enquiry.
An AI receptionist for psychology practices that keeps to bookings, reminders and follow-up — and leaves clinical care to clinicians.
Next session not yet booked
Psychology · clients with sessions planned
NOV03
Client J. · review session
Check-in text sentNOV04
Client M. · ongoing sessions
Replied: Friday pleaseNOV05
Client R. · first review
Asked for a call-back01 / Session follow-up
Sessions planned.
Next one not booked.
When a client has agreed to further sessions but hasn’t booked, DrKing can send a short, admin-only check-in with booking options. No clinical content — your practice approves the wording.
Your wording. Your clinicians’ availability.
How treatment-plan follow-up works Practice admin assistant
Bookings and enquiries, 24/7
Hi, I’d like to book a first appointment. I have a referral from my GP.
Thanks for reaching out. I can help with booking. Do mornings or evenings suit you better? Our team can answer referral and rebate questions.
Evenings, please.
02 / AI voice + web chat
A kind first reply.
Even mid-session.
The AI voice receptionist and web chat answer new enquiries, take contact details and offer online booking times, while your clinicians stay focused on their clients.
Explore the AI voice receptionistA discreet reminder
SMS · Tomorrow’s appointment
TUESDAY · 10:00 AM
Hi Jordan, a reminder of your appointment tomorrow at 4 pm. Reply C to confirm or R to reschedule.
C
03 / Discreet reminders
A quiet reminder.
No details shared.
SMS and email reminders use wording your practice approves — the time and place, nothing about the reason for the visit. Clients confirm or ask to reschedule by text.
Reminder wording you control.
Explore appointment reminders Here when you’re ready
Hi Jordan, it’s been a while since your last appointment. If you’d like to book in again, reply here or book online. No pressure.
Thanks. Could I book something next month?
Of course. I’ll ask the team to send you a few times for next month.
04 / Gentle reactivation
The door stays open.
Without the pressure.
Monthly reactivation can send a short, no-pressure note to past clients you choose, inviting them to book when they’re ready. You decide who receives it and exactly what it says.
Explore patient reactivationSimple, secure payments
SESSION BALANCE · PRACTICE FEE
Gap fee
Settled privately in a few taps.Secure payment link · No app needed
05 / Text-to-pay
Fees settled privately.
No awkward moments.
Send a secure payment link by text for gap fees or outstanding balances, so payment doesn’t need to come up at the end of a session. Rebate questions go to your team.
Explore text-to-payPractice updates
“Holiday closure dates
and how to reach us”
and how to reach us”
Hi, our practice is closed over the holidays. If you need urgent support, call Lifeline on 13 11 14, or 000 in an emergency.
Planned in your 12-month calendar.
06 / Campaign calendar
Practice updates,
planned ahead.
Plan SMS and email updates in a 12-month calendar — holiday closures, new clinician availability, group programs — in a tone that suits your practice.
See the campaign calendarAdmin support for confidential care
In session. Phone ringing.
DrKing answers kindly.
DrKing’s AI voice receptionist answers when your team can’t, helps with booking and rescheduling, and leaves anything clinical or urgent for your practice team. It doesn’t counsel, assess or give advice.
MEET YOUR NEW FRONT DESKAI voice assistant
Hear a little of what’s possible
Illustrative conversation · Device-generated voiceDRKING“Thanks for calling the practice. I can help with booking or changing an appointment. If you need urgent help, please call 000, or Lifeline on 13 11 14.”
Audio uses your browser’s voice for illustration; it is not a recording of DrKing. The conversation is also shown above.
Made for psychology practices
Admin handled with care.
Clinical care left to you.
For solo psychologists, group practices and counselling teams. Part of DrKing for allied health.
Prompt replies
to first enquiries
Phone, web chat, SMS and email enquiries get a timely, kind response.
No clinical
conversations
The AI keeps to admin. Clinical, urgent or crisis matters go to your team.
Discreet
reminders
Reminder wording your practice approves, without the reason for the visit.
Works with
your PMS
Power Diary, Cliniko and Nookal integrations are available now.
Referral questions
go to people
Your admin team answers GP referral, Medicare rebate and fee questions.
One shared
inbox
Calls, chats, SMS and email in one place for your team.
Session notes stay in your practice software.
DrKing handles admin conversations. Data is handled in line with what’s agreed for your deployment — ask us about your practice’s requirements.
Data minimisationAustralian-focusedAgreed data handlingSecure payment handling
A few things you might be wondering
Good questions.
Clear answers.
A closer look at how DrKing fits into your psychology practice.
Let’s talk about your practiceDoes the AI give counselling or clinical advice?
No. DrKing handles admin only: enquiries, booking, rescheduling, reminders and payment links. It doesn’t counsel, assess risk or give clinical advice. Those conversations belong with your clinicians.
What happens if someone is in crisis?
Urgent or crisis conversations are for your practice team, not the AI. Your scripts can tell anyone at immediate risk to call 000, or Lifeline on 13 11 14, and the conversation stays in your inbox for the team to follow up.
Are reminders discreet?
Your practice approves the reminder wording. Most practices keep it to the appointment time and place, without mentioning the reason for the visit.
Can it answer questions about referrals or Medicare rebates?
No. The AI doesn’t give eligibility or rebate advice. Referral, rebate and fee questions are passed to your admin team, who reply from the same inbox.
Does it work with Power Diary, Cliniko or Nookal?
Yes. DrKing integrations with Power Diary, Cliniko and Nookal are available now. We’ll talk through your setup on a demo.
Can we follow up clients who haven’t booked their next session?
Yes. DrKing can send an admin-only check-in with booking options, and monthly reactivation can invite past clients to book when they’re ready. You choose who receives them and what they say.
Keep exploring
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Admin support, done respectfully
Ready to answer first enquiries
with care?
Book a 20-minute demo. We’ll show you how DrKing handles bookings, reminders and follow-up — and keeps clinical matters with your team.
Book Your Free Demo A real conversation about your practice. No obligation.